Privacy Policy
We value your trust. Here is a quick summary of how TransformX Technologies handles your data:
- Data Collection: We only collect what is necessary to provide our software products and services (e.g., name, contact info, and usage data).
- Purpose Limitation: Your data is used strictly for fulfilling our service contracts, improving our products, and legal compliance. We do not sell your personal information to third parties.
- Your Consent: We process your data only with your explicit consent. You have the right to withdraw this consent at any time.
- Security Standards: We follow ISO 27001-aligned security practices and use industry-standard encryption to keep your data safe.
- Data Rights: Under Indian Law (DPDPA), you have the right to access, correct, or erase your personal data held by us.
- Retention: We only keep your data as long as needed to provide our services or as required by Indian regulatory authorities (like CERT-In).
⚖️ Your Rights as a Data Principal
As a user of TransformX, you are empowered with the following rights under the Digital Personal Data Protection Act (DPDPA):
- Right to Information: Know what data we have and who we share it with.
- Right to Correction: Update any inaccurate or outdated information.
- Right to Erasure: Request deletion of your data once our service is complete.
- Right to Grievance: Seek redressal if you feel your data is mishandled.
📩 Contact Our Grievance Officer
In compliance with the Information Technology Act and DPDPA, any concerns can be directed to our dedicated officer:
Officer Name: Priyanka - HR
Email: hr@transformx.tech
Response Time: We aim to acknowledge all queries within 24 hours.
Terms of Use
By using our software products or engaging our services, you agree to these core terms:
License & Access
We grant you a limited, non-transferable license to use our software products for your business. You may not copy, reverse-engineer, or resell our code.
Intellectual Property
All proprietary frameworks and software remain the property of TransformX Technologies. Client-specific IP is transferred only upon full payment.
Restrictions: No copying, reverse-engineering, or resale of our proprietary technology is permitted under any circumstances.
Professional Services
Custom development projects are governed by our signed Statement of Work (SOW). Project timelines depend on timely feedback from your team.
Limitation of Liability
We strive for 100% uptime but are not liable for indirect losses or third-party server outages (e.g., AWS/Azure). Disputes are subject to the jurisdiction of Indian courts.
🚫 Prohibited Activities
- Attempting to bypass security protocols or "stress-test" our servers.
- Using our software to send spam or unsolicited communications.
- Hosting or sharing content that violates Indian cyber laws.
Cancellation & Refund Policy
1. Software Products (SaaS & Licenses)
Subscriptions: You may cancel your monthly or annual subscription at any time through your dashboard. Access will continue until the end of the current billing cycle.
Refunds: We offer a 7-day money-back guarantee for first-time purchases if the software does not meet the documented specifications.
2. Software Services (Custom Development)
Cancellation: Service contracts may be terminated by providing 30 days' written notice.
Refunds: Since professional services involve dedicated manual labor and resource allocation, payments for completed milestones are non-refundable.
3. General Terms
- Processing: Approved refunds will be processed within 7-10 working days via the original payment method.
- Taxes: Any statutory taxes paid to the Government of India (GST) at the time of purchase are non-refundable as per Indian Tax Laws.
